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Terms & Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Purchasing Koi Terms & Conditions 

- All Koi have undergone our strict 6 week double heat ramp quarantine procedure.

- From date of purchase, Koi can stay here for up to 1 month, thereafter there is a £25 per week per koi holding fee.

- We shall not be liable for injury and/or quality decline of the Koi during keeping. If death occurs, you'll receive a credit to your E-Wallet. This applies to Koi with growing on also.

- Genders are not guaranteed (unless specified i.e. Female guarantee).

- If a Female guarantee Koi is later to be found out male, sufficient proof will be required to receive a credit to your E-Wallet.

- If you want to change the Koi you have purchased, regardless of reasoning, this can be done within 14 days of original purchase and to the same value/or more. (Only for koi that are still with us)

- Due to bio security under no circumstances can Koi be returned. 

QK Auction's T&C's

- All bids placed are binding and cannot be withdrawn during/after the auction. Please bear in mind the amount of Koi you are bidding on, as you could win them all.

– Koi can be kept for up to a month from auction end. Thereafter, a holding fee applies of £25 per week per koi.

- If a bid is received within 2 minutes of an auction end, the auction will automatically extend by a further 2 minutes. This is to avoid last second bids. This is the norm with all Japanese auctions that take place online, even in real life there is “fair warning”. By having the auto extend function, it keeps it fair for everyone. Not the person with the quickest internet, or fastest ability on their computer/phone.

– Under no circumstances can auction Koi be exchanged/returned.

– We shall not be liable for injury and/or quality decline of the Koi during keeping. In the unlikely event of death occurring, you’ll receive a credit to your E-Wallet.

– Failure to follow these T&C’s will result in a ban from taking part in these auctions. This is to protect us, and genuine bidders.

- QK Loyalty points cannot be used, or gained from these auctions.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.