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APC Koi Deliveries
- We offer a pre 12pm Next Working Day delivery on koi shipments. The charge for this is £29.95 per box. Multiple koi can fit in one box, especially the small Tosai mixes we offer. We take every precaution to ensure that your koi arrive to you in the optimum condition possible. The boxes they are dispatched in are double walled, bespoke made, double bagged and insulated with the correct level of water and oxygen. If more than one box is required, we will pack accordingly to provide the best conditions possible (dependant on size/quality of koi)
- Koi will not be sent unless we have confirmed a delivery date with you either by phone or by email. You must provide us with a contact number and email address.
- Every Monday those that have opted for delivery will be emailed regarding deliveries for the coming week. Respond to that email with requested information. Delivery days are Wednesday or Thursday.
- Please Note: Some postcodes are restricted for Koi deliveries. Please see attached pdf at the bottom of this page for the complete list. Alternatively, please click here . We apologise for any inconvenience.
Koi Returns Policy
- Once koi have left our premises, we cannot accept any responsibility for it thereafter.
- Koi cannot be returned.
General Koi Purchasing Terms & Conditions
- All Koi undergo our strict 6-week double heat ramp quarantine procedure.
- Koi under £500 must be paid for in full, over £500 then you may leave a 50% deposit. Balance payable upon collection/delivery.
- Deposits: The 50% minimum deposit is there for your convenience to spread the cost. If you simply do not like the Koi upon viewing i.e. it differs greatly to the images/video it was purchased from. You may exchange for another koi at the same full value or greater and not the value of the deposit paid.
- 1st of April to 31st October - From date of purchase, Koi can stay here for up to 1 month, thereafter there is a £25 per week per koi holding fee. (Japan Live Koi - see below)
- 1st November to 31st March - From date of purchase Koi can stay here till April 1st, thereafter there is a £25 per week per koi holding fee. (Japan Live Koi - see below)
- We do not refund/credit If you simply do not like the Koi upon viewing. We will not be responsible for the quality decline of the koi under our care. Just as we will not charge more if the quality improves under our care. So please make sure you are happy with it on purchase. We recommend viewing on site where possible. You statutory rights are not affected.
- If you want to change the Koi you have purchased, regardless of reasoning, this can be done within 14 days of original purchase, to the same value/or more. (Only for koi that are still with us)
- If death does occur under our care we will issue a credit/refund
- Genders are not guaranteed (unless specified i.e. Female guarantee).
- If a Female guarantee Koi is later to be found out male, sufficient proof will be required to receive a credit to your account.
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Due to bio security under no circumstances can Koi be returned.
Japan Live Koi Purchasing Terms & Conditions
- All Koi undergo our strict 6 week double heat ramp quarantine procedure.
- Koi under £500 must be paid for in full, over £500 then you may leave a 50% deposit. Balance payable upon collection/delivery.
- Koi within "Japan Live" are eligible to stay at QK till April 1st free of charge, thereafter £25 per week per koi fee will apply.
- We shall not be liable for injury and/or quality decline of the Koi during keeping. If death occurs, you'll receive a credit/refund
- Once out of quarantine, and you simply do not like the Koi upon viewing i.e. it differs greatly to the images/video it was purchased from. You may exchange for another koi at the same value or greater.
- Genders are not guaranteed (unless specified i.e. Female guarantee).
- If a Female guarantee Koi is later to be found out male, sufficient proof will be required to receive a credit to your E-Wallet.
- Due to bio security under no circumstances can Koi be returned.
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